September 18, 2007
Dear Solidscape PatternMaster User,
Solidscape is announcing the End of Life (EOL) for the PatternMaster product effective June 30, 2008. This is more than eight years after the PatternMaster was originally released and five years since the last production PatternMaster shipment. Considering the continuous growth, ever-changing demands and ongoing technological advancements within the RP industry and Solidscape this time far exceeds the RP industry standard for support.
Solidscape will continue to honor all Maintenance Service Agreements purchased through December 31, 2007 for their full 12 month term. After December 31, 2007 no renewal MSA contracts for the PatternMaster will be accepted.
Solidscape will maintain an adequate supply of replacement parts to support the worldwide base through June 2008, as well as an adequate supply to support any machines remaining under MSA until December 31, 2008.
We will continue to provide spare jets, heated lines, tank filters and build and support materials for the PatternMaster product.
If you would like to make a large 'last order” for spare parts for your machine(s), we will need to receive the order no later than March 31, 2008. Shipment will be based upon availability.
Regarding our newest product offerings, we have made significant improvements in the areas of reliability, materials, model quality, speed, service and price. If you would like to receive information regarding Solidscape's newest technology offerings please contact Solidscape Sales at 800-799-6355, or Contact Us.
If you have any questions or concerns regarding this announcement please feel free to contact me directly.
Barry E. Mikoluk
Director of Customer Service